Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including:

1.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Contact information (such as name, email address, phone number, and mailing address)
• Booking information (such as travel dates, destinations, accommodation preferences, and special requirements)
• Payment information (such as credit card details, billing address, and transaction history)
• Passport details or other identification information when necessary for booking purposes
• Information provided when filling out forms, surveys, or questionnaires on our website
• Information provided when communicating with us via email, phone, or other channels

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you. This may include:

• Browser type and version
• Operating system
• IP address
• Device information
• Pages visited and time spent on our website
• Referring websites or search queries
• Click patterns and interactions with our website

2. How We Collect Information

We collect information in the following ways:

2.1 Information You Provide to Us

We collect information that you voluntarily provide when:

• Registering an account on our website
• Making a travel booking or inquiry
• Subscribing to our newsletter
• Participating in surveys, promotions, or contests
• Contacting our customer service
• Posting comments or reviews on our website

2.2 Automated Information Collection

When you visit our website, we may automatically collect certain information using:

• Cookies: Small data files stored on your device that help us improve your experience, see which areas and features are popular, and count visits.
• Web Beacons: Electronic files used to record information about how you browse the website.
• Log Files: Track actions occurring on the website and collect data including your IP address, browser type, referring pages, and date/time stamps.
• Analytics Tools: We use services like Google Analytics to collect and analyze website usage data.

For more information about our use of cookies, please see our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, such as airlines, hotels, and tour operators
• Social media platforms, if you connect your social media account to our services
• Payment processors and financial institutions

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Provide and Manage Services

• Process and confirm your travel bookings
• Communicate with you about your bookings or inquiries
• Provide customer support and respond to your requests
• Facilitate payments and refunds
• Send administrative information, such as updates to our terms or policies

3.2 Improve Our Services

• Analyze usage patterns and trends to improve our website and services
• Develop new products, services, and features
• Conduct research and analysis to enhance customer experience
• Troubleshoot website issues and maintain security

3.3 Marketing and Promotion

• Send newsletters, promotions, and information about special offers
• Provide personalized content and recommendations based on your preferences
• Conduct surveys and collect feedback
• Manage rewards programs, contests, or other promotional activities

You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

3.4 Legal and Operational Purposes

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and other policies
• Protect our rights, privacy, safety, or property
• Prevent, detect, and investigate fraud, security breaches, or other potentially prohibited or illegal activities

4. How We Share Your Information

We may share your information with the following parties:

4.1 Travel Service Providers

To fulfill your bookings, we share necessary information with service providers such as:

• Hotels and accommodation providers
• Airlines and transportation companies
• Tour operators and activity providers
• Travel insurance companies

4.2 Business Partners and Service Providers

We share information with third parties who perform services on our behalf, including:

• Payment processors and financial institutions
• Customer service providers
• Marketing and advertising partners
• Analytics providers
• IT and cloud service providers
• Professional advisors, such as lawyers, accountants, and insurers

4.3 Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities (e.g., courts or government agencies).

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with other third parties when you have given us your consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you have requested
• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your personal information, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls for our systems and data
• Staff training on data protection
• Secure network infrastructure

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Correction

You have the right to access, review, and update the personal information we hold about you. You can do this by logging into your account or contacting us directly.

7.2 Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You may request the deletion of your personal information, subject to certain exceptions provided by law.

7.4 Objection and Restriction

You may object to our processing of your personal information or request that we restrict the processing of your information under certain circumstances.

7.5 Withdraw Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time.

7.6 Marketing Preferences

You can control your marketing preferences by:

• Clicking the "unsubscribe" link in our marketing emails
• Adjusting your communication preferences in your account settings
• Contacting us directly at [email protected]

7.7 Cookie Preferences

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings. For more information, see our Cookie Policy.

8. International Data Transfers

We are based in Australia, but may transfer, store, and process your information in countries other than your country of residence. These countries may have data protection laws that are different from those in your country.

When we transfer personal information outside of your country, we implement appropriate safeguards in accordance with applicable data protection laws.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us, and we will take steps to remove that information from our systems.

10. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

11. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Any changes will become effective when we post the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframes required by applicable law.

13. Specific Regional Information

13.1 Australian Privacy Act

For Australian residents, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.

13.2 EU/EEA and UK Residents

If you are located in the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), you may have additional rights under the General Data Protection Regulation (GDPR) or the UK GDPR, including the right to lodge a complaint with your local data protection authority.

13.3 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to opt out of the sale or sharing of your personal information.